Having an account with us saves you time when filling out the purchase form. Also in the future we can also send you special offers and deals only available to members.
Yes. When making an online purchase you will receive an online receipt via email.
Yes, we use a secure SSL Encryption System with virus scanning to ensure your transactions and information are safe.
Bank Transfer, Paypal using Credit, Debit card etc.
Orders for quantities over 3kg are eligible for free express shipping. For bulk orders please contact us for more information.
Yes, these prices are GST inclusive.
If the product is damaged on arrival, please send back the order. As soon as we receive the item we will send through a replacement.
In the unlikely event that you receive an incorrect order, we ask that you send back the item without opening the product if possible. As soon as we receive the order, we will send you the correct item reimbursing the delivery cost.
Yes. You will receive you tracking number with you purchase receipt.
Yes. Please refer to the international shipping guidelines on our Customer Support Page
It usually takes 2-5 business days. We offer express shipping for an extra $7.00 for next day delivery.
Trim your wick before every burn, this is help get rid of the carbon build up on you wick giving it a nice smooth burn. This also significantly improves the burn quality of your candles.
Our wicks are 100% cotton with no lead coatings; instead it is coated with natural wax.
We only use natural waxes such as soy wax, coconut wax and bees wax. Our beeswax is sourced from a local bee farm.
Yes, we have a very ethical philosophy which includes no animal cruelty in any form.