Customer Support

Payment Options

janma.com.au accepts VISA, MasterCard through PayPal Payments.

Security

Providing a safe and secure shopping experience is essential for our business and our customers.  Currently it is only possible to purchase our products online so we make every effort to take the necessary security measures.  Our website is virus protected, we have an application firewall and we use a SSL secure environment when allowing customer payments.

How long does it take for my product to arrive?

Within Australia it usually takes 3-5 business days. We offer express shipping for an extra charge ranging from $3 – $8 depending on the weight of the item.

Do you deliver outside Australia?

Yes. Please refer to the international shipping guidelines.

Country Shipping Cost Delivery (estimated)
Australia Free Shipping for all orders over $76 Orders will be sent by non-signature courier. 2-5 business days.
New Zealand Shipping Rates Apply Orders will be sent by International Courier. Delivery may take up to 10 days.
Rest of the World Shipping Rates Apply Orders will be sent by International Courier. Delivery may take up to 10 days.

 

What is your return and exchange policy?

If the product is damaged or it’s the wrong item then we provide a free exchange once the damaged items have reached our office. We do not provide exchanges for opened items and if you simply change your mind. Please see our Returns and Refund Policy.

Can I track my order?

Yes. We will provide you with a Tracking Number.

What if I receive the wrong order?

Send back the order without opening the product and as soon as we receive the order we will send you the new order.

What if my product is damaged?

If your product is damaged please send back the order without opening the product and as soon as we receive the order we will send you the new product.

What if I change my mind on the order?

We do not give returns if you simply change your mind. However if the product is damaged then we can send you a new item, once the damaged item has been returned to us. If you’re happy to bear the re-shipping cost then we can exchange your item.